Refund policy

1. Eligibility & Timeframes

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  If your item arrives damaged, defective, or incorrect, you may request a refund or replacement within 30 days of delivery.
  
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  For other cases (e.g. you changed your mind), we may accept returns at our discretion (see Section 4).
  
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  Refunds must be requested before returning the item (if a return is necessary).
  

2. How to Request a Refund / Replacement

1. 
   Contact us at support@theoraclesdreamshop.com with your order number and photographic or video evidence of the issue.
   
2. 
   We’ll review your request and, once approved, process a refund or ship a replacement.
   
3. 
   Refunds generally take 5–10 business days to appear in your account (depending on your bank).
   

3. Returns & Shipping Costs

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  For items that are damaged, defective, or incorrect, we cover the return shipping cost or provide you with a prepaid shipping label.
  
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  For returns due to buyer’s remorse (change of mind), you may be responsible for return shipping costs, and the item must be in original condition (unworn, unused, tags attached).
  
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  Refunds for buyer’s remorse may exclude a restocking fee (e.g. 10–20%) depending on condition.
  

4. Restocking, Condition & Exclusions

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  Items must be returned in their original packaging, and in sellable condition.
  
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  We reserve the right to refuse a return if the item is damaged or altered by the customer (beyond original defects).
  
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  Custom, personalized, or digital goods are non-refundable unless defective.
  

5. Refund Processing

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  Once approved, refunds are issued via the original payment method.
  
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  It may take your financial institution 5–10 business days or more to post the refund.
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  If your refund doesn’t appear after that window, contact us and we’ll investigate.
  

6. Exceptions & Considerations

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  Late requests (beyond 30 days) may be denied or considered on a case-by-case basis.
  
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  Sale, clearance, or discounted items may be non-refundable or exchange-only.
  
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  In rare cases where Zendrop doesn’t approve a refund (due to supplier limitations), we’ll communicate clearly and offer alternatives (partial refund, store credit, replacement).